Increase your value to current and future clients: the RAINBOW strategy


  1. Understand your clients’ business and how your clients can be your greatest ambassadors and sources of new work and referrals.
  2. Understand the impact of the current economic position on them.
  3. Strengthen and deepen your relationships with your clients.
  4. Increase the quality and quantity of work from your clients.
  5. Meet client expectations.
  6. Provide ‘added value’.
  7. Obtain feedback on your clients’ perceptions of you.
  8. Anticipate and prevent problems.
  9. Deal with difficult clients and complaints.
  10. Handle challenging fee discussions.
  11. Cross-sell between your firm and the client.
  12. Prepare a client relationship management strategy and plan.
  13. Implement your client relationship strategy.


The workshop will include theory, discussion, checklists, case studies, role plays, class exercises, examples, presentations, tools, tips, traps and techniques. Some interactive parts of the workshop will be filmed on video, the output reviewed constructively and feedback given.


 We'd be delighted to talk to you about this, so do please email Pippa on  or telephone her on: +44 (0)118 931 0688.


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 Have you ever:

  • Asked yourself, “How can I get away from this boring person?”
  • Forgotten somebody’s name as soon as you are introduced?
  • Not known what to say, after you have been introduced?
  • Felt like a pushy salesman when trying to follow-up?

If your answer to any one of these questions is “Yes”, then Pippa’s pocket guide is a must for you.

Skills & Training

For the public and legal sector  we provide skills development through bespoke training and coaching services which we tailor-make to your requirements.  We cover a wide range of training on management, business development, project and risk management. We provide this in-house and through webcasts and conference calls.

Please contact us.  We should be delighted to help. >>

The PEP Partnership LLP is owned and managed by Bill and Pippa Blakemore.

Portrait photos taken by Nick Atkins

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