Code of Practice development

A one week course on how to develop voluntary and regulation-based codes of practice

By the end of the course you will be able to:

  • Understand the benefits a code of practice could bring to consumers or others that your organisation deals with
  • Identify the role a code of practice or could play within your organisation
  • Develop an outline scope and content headings for your new code
  • Use Tools and techniques to communicate the advantages of  your new code to stakeholders within your profession or industry
  • Develop governance principles to support your new code
  • Implement an action plan to obtain adoption of and compliance with your new code

Who should attend?

This course is aimed at decision-makers and influencers who are concerned with improving standards within an industry or professional body. It will also be suitable for senior and mid rank managers responsible for implementing the creation or development of a code of conduct or a code of practice. This course will be particularly suitable for members of professional bodies, government agencies, membership associations or other organisations considering how to improve service standards in their dealings with consumers.


Day One: Introduction to Codes of Practice

  • What is a code of practice?
  • Roles which Codes can play in regulating an industry
  • Voluntary regulation versus mandatory regulation
  • Aims and objectives of a good code

Day Two: Preparing the ground for your new code of practice

  • Identifying the issues you want to regulate
  • Getting buy-in from stakeholders
  • Involving stakeholders in the content of the code
  • Examples of best practice eg Press Complaints Commission, Direct Marketing, Ofcom
  • Class exercises: Critical analysis of current codes

Day Three: Design Principles for a Code of practice

  • Defining the scope of your code
  • Balancing the interests of the consumer and the industry group
  • SMART objectives
  • Critical success factors for a code of practice
  • Class exercise in drafting an outline code

Day Four: Governance for your code

  • The need to establish confidence in the code
  • Building a compliance regime
  • Using audits to check compliance
  • Sanctions for code breaches and non-compliance
  • Appeals from compliance rulings
  • Class exercise on establishing compliance within your sector

Day Five: Putting it all into practice

  • Creating a code development action plan
  • Socialising the new code
  • Promoting the code to practitioners
  • Training support for the new code
  • Setting an adoption timetable
  • Reviewing and refreshing a mature code




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The PEP Partnership LLP is owned and managed by Bill and Pippa Blakemore.

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